Last updated: 29 october 2015.
1. RETURN & REFUND
1.1. We hope you are happy with the products you have
ordered. However, if you wish to cancel your order, you must notify that you have decided to cancel by e-mailing us at firstname.lastname@example.org. Please include details of your order to help us to identify it. You will then receive a refund in accordance with clauses 1.2 and 1.3.
1.2. You will receive a full refund if we have not yet shipped the products you have ordered.
1.3. If the products you have ordered have been shipped, you will receive a ‘Refund Coupon’ to be spent at Peer Paper Platform within 6 months of placing your order under the following terms:
(a) You return the products you have ordered to us within 14 days after receiving your order. When you return the products, please retain proof of posting. Without this we cannot be responsible for any items that fail to reach us.
(b) You will be responsible for the costs of returning the products to us, unless the products were faulty.
(c) The products you are returning are in un-used condition. We will reduce your refund to reflect any reduction in the value of the products if this has been caused by your handling.